Conditions / warranty (2 years'')

Conditions and Warranty (2 years)

Please be carefully aware of the following terms and conditions, they link you with Teo Vélo Inc, the owner of the Site. In addition, you accept the method of electronic communication with the Merchant for all your exchanges and that they meet all the requirements of a written communication.

We reserve the full discretion to refuse to serve you, cancel an order, close your account, delete or change the content of the Site or cancel an order whether or not you have complied with these Terms and Conditions.

If you have problems with an order, contact us as soon as possible at: [email protected]


We do everything in our power to ensure that all information on our Site is error-free, but we cannot guarantee this fact. We may refuse or cancel an order containing an item with an incorrect description or price. Unless otherwise stated, prices are shown in Canadian currency.

The products offered on our website as well as the dates of offers, prices and availability, features and technical specifications of these products are subject to revision and change without notice. It is possible that a product ordered online is no longer available in our inventory or that it cannot be delivered due to a situation beyond our control. We will then cancel the order and refund the amounts paid in return, if that is the case.


You will need to complete a registration form to access certain parts and features of the Merchant's Site. You are committed to providing us with up-to-date and truthful information and to keeping this information up to date at all times.

You agree to protect the privacy of your username and password as well as access to your computer, so that no one else uses it. You are responsible for all transactions made in your account using this information. You will need to notify us immediately of any unauthorized use of your username and password and any security breaches you are aware of within forty-eight (48) hours of the knowledge of such a situation.


These terms and conditions are governed by the laws of the province or state of Quebec or the country of Canada applicable to it. In addition, any legal action against the Trader must be brought before the judicial district in which Teo Vélo Inc. is located, the city of Montreal.


In the event that you believe that an error has occurred when placing an order, we invite you to notify us immediately, but no later than 24 hours of its discovery by sending a message to us at: [email protected] and giving us in sufficient detail the error that has been made.


Unless you have chosen a specific carrier and a delivery time for the transaction for which additional charges may apply, the delivery method and the name of the carrier will be determined by the Merchant and the usual delivery time in your territory is:

more or less 10 days.

We undertake to deliver your purchases to you within a reasonable time regarding the availability of the carriers used by the shipper, who are solely responsible for the delivery of the purchased products or services.

The choice to have you delivered a bike as well as the delivery method are the sole responsibility of the buyer. The risk of loss and the right of ownership of the purchased property or service are transferred to you at the time it is handed over to the carrier or if the goods cross an international border, this risk is transferred to you after customs clearance. The trader will not be held responsible for any problems related to the delivery.

In-store pickup of an online purchase must be made during normal business hours.

In this case, the risk of loss and the right of ownership of the purchased property are transferred to you at the time you take possession of it at the store.


Error-free and compliant order cancellations are not permitted.

No refunds or exchanges are made by the merchant.


Téo electric bikes are guaranteed for (2 years) on electrical components and one year for other parts against manufacturing defects.

Subject to applicable laws, the trader excludes any guarantee or condition, express or tacit as to the title, market quality or suitability for a particular use of the products and services sold on the site. It also excludes any guarantee or condition, express or tacit, in content, items, products (including software) or other services included on the site or through them as well as on its servers and in electronic communications.


The trader will not be liable for direct or indirect damage, resulting from the use or misuse of the site or for the purchase of property on it including, but not limited to, damage for loss of profit, the use of data or other intangibles, even if the trader has been warned of the possibility of such damage.


The copyrights and trademarks contained in the information published on the Site are protected by intellectual property laws and are made available on the Site by the granting of a specific license in this regard.

In accordance with existing intellectual property laws, it is prohibited to use, display or exhibit any trademark, copyright or other protected work accessible on the Site for any reason other than to proceed with the sale of these products and services without the right to sublicensing to third parties. The owners of the trademarks appearing on the Site retain all rights that have not been expressly granted in these Terms and Conditions.

If you have reason to believe that violations of the terms and conditions have been committed or if your work has been copied or operated on our Site in a manner that infringes your intellectual property rights, please inform us as soon as possible by sending us a message to us: [email protected] telling us in sufficient detail the infringement that has been committed.


Téo Vélo does not provide any insurance against breakage, theft, bodily injury or even civil liability. It is therefore the sole responsibility of the buyer to obtain appropriate insurance coverage and/or to advise them of the purchase and use of an electric bicycle.