We use reliable carriers (Purolator, Loomis Express, Canpar, DHL) depending on the order and the location. A signature upon receipt or an agreement with the client is possible. Electric bikes shipped to Quebec are subject to a $49 shipping fee. Orders for products or bicycles in inventory, are usually shipped 2 to 5 business days after payment confirmation. (Unless there is another notification on the product details page). We ship the bikes in a box (assembled at 90%) A finalization of the assembly is necessary for the reception. 


Téo bikes are carefully boxed, each component is well protected in extremely robust 
packaging. We make our deliveries quickly, with reliable companies. If, however, the box arrived in poor condition, that it was damaged so as to be able
to cause damage to the bike for example: the box is open completely,the box is drilled
considerably. You can refuse the box before delivery, taking care to take photos of
the damaged box in the presence of the delivery person. In the event that you accept
the box and there is any damage, it must be claimed from the delivery company.
Before signing the delivery bill of lading,you must indicate the damage in detail in
order to be able to prove your claim. To purchase insurance coverage for delivery
you can contact us or see your transport company directly. RETURNS Final sale, no return possible.